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Qn: If the product is out of stock, when will the new sock be available?
Ans: Products that are sold out, are indicated as “Out of Stock” in our website. The availability of these stocks depends on the design and their shelf life. However, the new stocks will normally be available between 2 to 4 weeks, unless it is discontinued.
Okurimonoya reserves the right to discontinue any of its product line with prior notice.
Qn: Does Okurimonoya provide wrapping services?
Ans: Yes, We do provide wrapping services to all our customers at a very affordable price of S$4.00/service
Qn: Does Okurimonoya provide Birthday/Anniversary/Wedding cards, etc?
Ans: Yes, We do sell these cards at S$2.00/card. They termed their as Message Card. We will also personally hand-write your desired messages. Please write down the message (not more than 200 characters/alphabets) you want to say to the person in the remarks column during the checkout process. We will be your hand holding the pen. However, if you forgot to put them in the remarks column and do the checkout, you could email us at enquiries@okurimonoya.com, stating your Order Number and the preferred message.
Qn: Could I specify the delivery date and time?
Ans: No. As we are using a 3rd party delivery services, we are not able to commit to such a request. Our delivery services are as follows:
Within Singapore:
Within 5 working days (9am to 5pm) after we received your payment.
International Delivery:
Within 14 working days after we received your payment.
Qn: What is PayPal?
Ans: PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
When you send paymentusing PayPal,transaction is carried out using Paypal secure payment gateway on a secure https server using SSL 128-bit encryption technology. Your credit card and checking account information is never realed to the people you pay, hence ensuring your privacy. In this way, you do not have to worry about paying people you do not know.
Qn: I bought a product for my friend. Could you help me send it to her directly?
Ans: Yes, Please indicate your friend’s address on your membership account details. When you sign in, you will be able to enter up to 5 different delivery addresses in your account details. During your checkout, you will have to select which of these 5 delivery addresses to send your ordered products to. However, we would appreciate if you could indicate the recipient contact details (eg. name and telephone number) in the remarks column.
Qn: I bought 2 products. Could I request you to deliver these products to 2 different places?
Ans: Sorry, we are not able to do that. Our ordering system only allows a single delivery destination address per checkout. So if you do need to send the same items to 2 different places, we suggest you order and checkout twice. Each checkout showing different delivery address. This is to avoid confusion and to prevent delivery delays.
Qn: I made a mistake and ordered something, could I cancel my order after I checked out?
Ans: Yes, Your order will be automatically cancelled if we do not receive your payment with 72 hours after we sent out the “Request Money” email.
Qn: After I checked out, could I make amendments to the quantity or the products?
Ans: No. Our system does not allow amendments to the order once it is made.
Qn: Could I change the payment method?
Ans: Yes, If you selected Paypal during the checkout process and wish to pay us using Fund Transfer or Telegraphic Transfer, please email us at payment@okurimonya.com with your Order Number, the total amount to be paid, within 3 working days. We will resend another “Request Money” email, detailing our Bank Accounts Details for you to do the transfer.
If you selected Fund Transfer or Telegraphic Transfer and wish to use Paypal, please email us at payment@okurimonoya.com indicate your intention, the Order Number and the amount to be paid, within 3 working days. We will have Paypal send you (within 48 hours) the “Request Money” email. Please make your payment within 72 hours once we received the email.
Qn: Could I change the delivery address after I checked out?
Ans: Yes. Please email your Order Number and the new delivery address to enquiries@okurimonoya.com before you make the payment. We will not accept any delivery address change request once payment is made.
Qn: How could I return defective products?
Ans: Please email us at returns@okurimonoya.com with the Order Number and a photo of the defective products. Please take note that we will only accept product returns if the defects are caused by manufacturers’ fault. However, in order to avoid disputes and inconveniences, please do open up the box and check the products thoroughly before you sign the delivery note.
Last modified on 1 Oct 2007
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